Confidence is important, but arrogance can be offputting from "summary" of To Sell Is Human by Daniel H. Pink
In the world of sales, projecting confidence is crucial. It helps to instill trust in potential customers and gives them the assurance that you know what you're talking about. Confidence can be contagious, drawing people in and making them more receptive to your message. However, there is a fine line between confidence and arrogance.
Arrogance can be offputting to others. When someone comes across as arrogant, it can be interpreted as a lack of respect for the other person's opinions or feelings. T...
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