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Provide excellent customer service from "summary" of The Sales Bible by Jeffrey Gitomer
Providing excellent customer service is not just a good idea - it's essential to your success as a salesperson. Every interaction you have with a customer is an opportunity to build trust, loyalty, and ultimately, make a sale. To provide excellent customer service, you must first understand your customer's needs and wants. This means listening carefully to what they are saying, asking thoughtful questions, and paying attention to their body language. By truly understanding your customer, you can tailor your approach to meet their specific needs and exceed their expectations. In addition to understanding your customer, it's also important to be responsive and reliable. This means responding to emails and phone calls promptly, following through on promises, and keeping your customer informed every step of the way. By being reliable, you demonstrate that you value your customer's time and trust, which can go a long way in building a lasting relationship. Another key aspect of providing excellent customer service is being proactive. Anticipate your customer's needs before they even realize they have them. This could mean offering solutions to potential problems, providing additional information or resources, or simply checking in to see how they are doing. By being proactive, you show your customer that you care about their success and are willing to go the extra mile to help them achieve it. Finally, it's important to be genuine and sincere in your interactions with customers. People can tell when someone is being insincere or just going through the motions. By being authentic and genuine, you can build a deeper connection with your customer and create a positive impression that will keep them coming back for more.- Providing excellent customer service is not just about making a sale - it's about building relationships, earning trust, and creating loyal customers who will be your biggest advocates. By understanding your customer, being responsive and reliable, being proactive, and being genuine, you can set yourself apart from the competition and create a customer experience that is truly exceptional.
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