Be responsive to customer inquiries and feedback from "summary" of The New Relationship Marketing by Mari Smith
Being responsive to customer inquiries and feedback is a crucial aspect of building and maintaining strong relationships with your audience. When customers reach out to you with questions or comments, they are looking for a prompt and helpful response. Failing to acknowledge or address their inquiries can lead to frustration and ultimately damage the relationship you have worked hard to cultivate.
In today's digital age, customers expect businesses to be accessible and responsive. Social media and online review platforms have made it easier than ever for customers to share their thoughts and experiences with a wide audience. By actively engaging with customers and addressing their concerns in a timely manner, you demonstrate that you value their feedback and are committed to providing excellent customer service.
Moreover, responding to customer inq...
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