Strive for a balance between empathy and accountability from "summary" of The Making of a Manager by Julie Zhuo
When you're navigating the waters of management, one of the key challenges you'll face is finding the right balance between empathy and accountability. Empathy is all about understanding and connecting with your team members on a human level. It means being able to put yourself in their shoes, to see things from their perspective, and to truly care about their well-being. Accountability, on the other hand, is about setting clear expectations, holding people to high standards, and ensuring that they deliver on their commitments. As a manager, it's crucial to strike a balance between these two seemingly contradictory traits. You need to be empathetic enough to build trust and rapport with your team members, but also accountable enough to drive results and hold people accountable for their actions. Finding this balance can be tricky, but it's essential for creating a high-performing team and fostering a positive work culture. Empathy without accountability c...
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