Emotional intelligence plays a role in effective listening from "summary" of The Lost Art of Listening, Third Edition by Michael P. Nichols,Martha B. Straus
Emotional intelligence is a key factor in effective listening. When we are emotionally intelligent, we are better able to understand and manage our own emotions, as well as recognize and empathize with the emotions of others. This ability allows us to connect more deeply with the speaker and truly hear what they are saying. When we are emotionally intelligent, we are better able to regulate our own emotions in order to stay present and focused during a conversation. This means that we are less likely to become defensive or reactive when faced with challenging or emotional topics. Instead, we can remain calm and open, creating a safe space for the speaker to express themselves. In addition, emotional intelligence allows us to pick up on the subtle emotional cues that are often conveyed through tone of voice, body language, and facial expressions. By being attuned to these signals, we can gain a deeper understanding of the speaker's underlying emotions and motivations. This enables us to respond in a more empathetic and supportive manner. Furthermore, emotional intelligence helps us to cultivate empathy, which is essential for effective listening. Empathy involves not only understanding the speaker's emotions, but also being able to share in their experience on an emotional level. When we are able to empathize with the speaker, we are better able to validate their feelings and experiences, creating a stronger connection and fostering trust.- Emotional intelligence plays a crucial role in effective listening by enabling us to regulate our own emotions, pick up on emotional cues, cultivate empathy, and create a safe and supportive environment for communication. By developing our emotional intelligence skills, we can enhance our ability to truly listen and connect with others on a deeper level.
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