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Leaders should be able to manage and resolve conflicts effectively from "summary" of The Little Book of Leadership Development by Scott J. ALLEN,Mitchell KUSY
Conflicts are an inevitable part of any workplace or team setting. As a leader, it is essential to have the ability to manage and resolve conflicts effectively. This skill is crucial for fostering a positive work environment and maintaining productive relationships among team members. When conflicts are left unresolved or not handled properly, they can escalate and negatively impact team morale and performance. Effective conflict management requires strong communication skills and emotional intelligence. Leaders must be able to listen actively to all parties involved, understand their perspectives, and empathize with their feelings. By demonstrating empathy and understanding, leaders can build trust and create a safe space for open...
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