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Use openended questions to encourage disclosure from "summary" of The Like Switch by Jack Schafer,Marvin Karlins
To get people to open up and disclose information, you must ask open-ended questions. These questions cannot be answered with a simple "yes" or "no." Open-ended questions require thoughtful responses that encourage the other person to provide more information. By using open-ended questions, you can create a dialogue that allows the other person to share their thoughts and feelings. When asking open-ended questions, it is important to listen actively to the other person's responses. Pay attention to the details they provide and use this information to ask follow-up questions. This shows that you are genuinely interested in what they have to say and can help build rapport and trust. ...
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