Good leaders listen actively and empathetically from "summary" of The Leadership Challenge by James M. Kouzes,Barry Z. Posner
Active and empathetic listening is a critical skill that all successful leaders must possess. When leaders actively listen, they demonstrate a genuine interest in what others have to say. They pay attention to both verbal and nonverbal cues, making the speaker feel valued and respected. By listening empathetically, leaders are able to understand the emotions behind the words. They show compassion and empathy towards others, creating a supportive and inclusive environment. This type of listening goes beyond just hearing the words spoken - it involves understanding the speaker's perspective and feelings. Active and empathetic listening also helps leaders build trust and rapport with their team members. When individuals feel heard and understood, they are more likely to open up and share their thoughts and ideas. This creates a culture of open communication and collaboration, ultimately leading to increased team performance and success. Furthermore, active and empathetic listening allows leaders to gather valuable information and insights. By truly listening to others, leaders can gain a better understanding of the challenges and opportunities facing their team. This knowledge can then be used to make more informed decisions and drive positive change within the organization.- Effective leaders prioritize active and empathetic listening as a key component of their leadership style. By demonstrating genuine interest, understanding emotions, building trust, and gathering valuable insights, leaders can create a culture of open communication and collaboration that drives team success.
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