Emotions can impact communication effectiveness from "summary" of Contextual Communication Organization & Training by Diane M. Hoffmann
Emotions play a significant role in the effectiveness of communication. When individuals are experiencing heightened emotions, such as anger or sadness, their ability to effectively convey their message may be compromised. This can lead to misunderstandings, conflicts, and breakdowns in communication. For example, if a person is feeling angry, they may speak in a harsh tone or use aggressive language, which can cause the other party to become defensive or shut down. This can hinder the flow of communication and impede the ability to reach a resolution or understanding. On the other hand, if someone is feeling sad or upset, they may struggle to articulate their thoughts clearly, leading to confusion or misinterpretation by the listener. Emotions can also influence how a message is received and int...
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