Being empathetic and understanding towards others' concerns is important during change from "summary" of The Leader's Change Handbook by Jay A. Conger,Gretchen M. Spreitzer,Edward E. Lawler, III
In times of change, it is crucial for leaders to demonstrate empathy and understanding towards the concerns of their team members. Change can be a difficult and unsettling process for individuals, as it often involves uncertainty and upheaval. By showing empathy, leaders can create a sense of psychological safety and support for their team members, which can help alleviate anxiety and resistance to change. Empathy involves putting oneself in the shoes of others and understanding their perspectives, emotions, and challenges. When leaders demonstrate empathy towards their team members, it can foster trust and strengthen relationships. It can also help leaders gain valuable insights into the concerns and fears that individuals may ...
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