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Active listening is vital for understanding the emotions of others from "summary" of The Language of Emotional Intelligence by Jeanne Segal

To truly understand the emotions of others, active listening is essential. When we actively listen, we are fully present in the moment, giving our complete attention to the speaker. This means setting aside our own thoughts and distractions to focus on what the other person is saying. By doing this, we are able to pick up on subtle cues and nonverbal signals that convey the speaker's emotions. Active listening goes beyond simply hearing the words that are being spoken. It involves paying attention to the speaker's tone of voice, facial expressions, body language, and overall demeanor. These cues can provide valuable insights into the speaker's emotional state, allowing us to empa...
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    The Language of Emotional Intelligence

    Jeanne Segal

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