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Empathy improves conflict resolution skills from "summary" of The Empathy Edge by Maria Ross
Empathy is a crucial skill that can significantly enhance conflict resolution abilities. When we are able to truly understand and connect with others on an emotional level, we are better equipped to navigate disagreements and find common ground. By putting ourselves in someone else's shoes, we can gain valuable insights into their perspective and motivations, helping us to approach conflicts with greater understanding and empathy. When we practice empathy in conflict resolution, we are better able to de-escalate tense situations and foster open communication. By demonstrating that we care about the other person's feelings and concerns, we create a more positive and constructive environment for resolving differences. This can help to prevent conflicts from escalating and turning into contentious battles, leading to more effective and sustainable r...
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