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Empathy enhances emotional connection with stakeholders from "summary" of The Empathy Edge by Maria Ross
Empathy is not just a feel-good concept; it has a direct impact on our relationships with stakeholders. When we take the time to truly understand and connect with others on an emotional level, we build stronger bonds that can lead to greater trust and loyalty. This is especially important in the business world, where maintaining positive relationships with stakeholders is crucial for success. By showing empathy towards our stakeholders, we demonstrate that we care about their feelings and perspectives. This not only helps to foster a sense of connection and understanding but also allows us to anticipate their needs and concerns. When stakeholders feel heard and valued, they are more likely to engage with us in a meaningful way. Furthermore, empathy ...
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