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Providing exceptional service sets a business apart from "summary" of The E-Myth Revisited by Michael E. Gerber
When a business provides exceptional service, it stands out from the competition. This is because most businesses do not make the effort to truly understand and meet the needs of their customers. They are more focused on making a sale than on building a relationship with their clients. However, by going above and beyond to provide outstanding service, a business can create loyal customers who will return time and time again. Exceptional service involves more than just delivering a product or service; it requires truly understanding the customer's needs and exceeding their expectations. This means taking the time to listen to the customer, anticipate their needs, and address any concerns they may have. By doing so, a business can build trust with its customers and create a ...
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