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Consistent quality leads to customer satisfaction from "summary" of The E-Myth Revisited by Michael E. Gerber
Consistent quality is the cornerstone of any successful business. When customers receive a product or service that consistently meets or exceeds their expectations, they are more likely to be satisfied. This satisfaction leads to repeat business, positive word-of-mouth recommendations, and ultimately, increased profits. In "The E-Myth Revisited," Michael E. Gerber emphasizes the importance of delivering consistent quality in order to build a strong and loyal customer base. He argues that businesses that prioritize quality are able to differentiate themselves from their competitors and create a unique value proposition for their custo...
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