Users should not be blamed for design flaws from "summary" of The Design of Everyday Things by Donald A. Norman
When people make errors while using a product, it is easy to blame them for being careless or stupid. This is a common reaction, but it is not the right one. As a designer, it is essential to understand that users should not be held accountable for design flaws. Instead, designers should take responsibility for creating products that are easy to use and that do not lead to user errors. Blaming users for design flaws is unproductive and unfair. It does not address the root cause of the problem, which is poor design. Designers have the power to create products that are intuitive, user-friendly, and error-resistant. By shifting the focus from blaming users to improving design, designers can create a better user experience and reduce the likelihood of errors. Des...
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