Understanding user goals and intentions is crucial for good design from "summary" of The Design of Everyday Things by Don Norman
To design well, we must understand our users. We need to know what they want to accomplish, what their goals are, and what their intentions are. Without this understanding, we run the risk of creating designs that are confusing, frustrating, and ultimately unusable. When we design with the user in mind, we can create products that are intuitive, efficient, and satisfying to use. Understanding user goals and intentions is crucial because it allows us to tailor our designs to meet the needs and expectations of our users. By understanding what users want to achieve, we can create interfaces that support their goals and guide them towards successful outcomes. This requires us to step into the shoes of our users, to see the world from their perspective, and to empathize with their needs and desires. By understanding user goals and intentions, we can d...
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