Design should take into account the user's mental workload from "summary" of The Design of Everyday Things by Don Norman
Designers must consider the mental workload of users when creating products. This is crucial because users have limited cognitive resources, and if a design places too much demand on their mental capabilities, they will become overwhelmed. When users are overwhelmed, they are more likely to make errors and experience frustration. To minimize mental workload, designers should strive for simplicity in their designs. Simplicity means eliminating unnecessary complexity and making the interaction as straightforward as possible. By reducing the number of steps required to complete a task, designers can help users conserve mental energy and focus on the task at hand. Clarity and coherence are also essential aspects of reducing mental workload. Users should be able to easily understand the purpose of a product and how to use it. Clear feedback and guidance help users make sense of the system and reduce the cognitive effort required to operate it. Logical sequencing is another critical factor in designing for mental workload. Information and actions sh...
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