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A lack of congruence between verbal and nonverbal cues can create tension or confusion from "summary" of The Definitive Book of Body Language by Barbara Pease,Allan Pease
When people communicate, they often use a combination of verbal and nonverbal cues to convey their message. Verbal cues refer to the words spoken, while nonverbal cues include gestures, facial expressions, and body language. In an ideal scenario, these cues work together in harmony to enhance the overall communication process. However, when there is a lack of congruence between verbal and nonverbal cues, it can lead to tension or confusion in the interaction. This discrepancy creates a sense of unease as the receiver of the message tries to decipher the true meaning behind the mixed signals. For example, if someone says they are happy but their body language suggests otherwise, it can cause confusio...
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