Avoiding apologies can lead to resentment and strained relationships from "summary" of The Apology Impulse by Cary Cooper,Sean O'Meara
When we make a mistake or wrong someone, it's natural to feel uncomfortable and defensive. Our first instinct may be to avoid apologizing in order to protect our ego or pride. However, this can actually do more harm than good in the long run. By refusing to acknowledge our wrongdoings and offer a sincere apology, we risk creating feelings of resentment in the other person. They may feel unheard, disrespected, or invalidated, which can lead to a break...
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