Acknowledging one's mistakes and taking responsibility is a crucial step in the apology process from "summary" of The Apology Impulse by Cary Cooper,Sean O'Meara
Apologizing can be a difficult process for many people. It requires humility and the willingness to admit when we have made a mistake. Acknowledging our errors is the first step in the apology process. It shows that we are taking responsibility for our actions and are willing to make amends. When we acknowledge our mistakes, we demonstrate that we are sincere in our apology. This sincerity is crucial for the apology to be effective. By taking responsibility for what we have done wrong, we show that we understand the impact of our actions on others. This understanding is essential for repair and rebuilding trust in the...
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