Use humor and humility to diffuse tension and lighten the mood from "summary" of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler by QuickRead,Alyssa Burnette
When tensions run high during crucial conversations, it can be beneficial to use humor and humility to lighten the mood and diffuse the situation. By injecting humor into a tense conversation, you can break the tension and create a more relaxed atmosphere. This can help to shift the focus away from the conflict at hand and allow both parties to approach the conversation with a more open mind. Similarly, showing humility can also help to defuse tension by demonstrating that you are willing to admit your own faults and shortcomings. By acknowledging your own mistakes or limitations, you can help to humanize yourself in the eyes of the other person and create a more ...
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