Use "And" instead of "But" to keep the conversation flowing from "summary" of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler by QuickRead,Alyssa Burnette
The concept of using "And" instead of "But" to keep the conversation flowing is a key communication strategy emphasized in Crucial Conversations. When we use the word "but" in a conversation, we tend to negate everything that was said before it. This can make the other person defensive and shut down the flow of communication. On the other hand, using the word "and" allows us to acknowledge the other person's perspective while also adding our own thoughts. For example, instead of saying, "I hear what you're saying, but I disagree," we can say, "I hear what you're saying, and I have a different perspective." This simple change in wording can make a big difference in how the other person perceives our response. By using "and" instead of "but," we can create a more collaborative and open dialogue where both parties feel heard and understood. By using this small but powerful linguistic shift, we can avoid creating barriers in communication and keep the conversation flowing smoothly. This technique is especially useful in crucial conversations where emotions are running high and tensions are elevated. Instead of creating conflict by using "but," we can foster understanding and connection by using "and" to bridge the gap between differing opinions.- The concept of using "And" instead of "But" to keep the conversation flowing is a practical and effective communication strategy that can help us navigate difficult conversations with more ease and grace. By making this simple adjustment in our language, we can build stronger relationships, resolve conflicts more effectively, and create a more positive and productive dialogue with others.
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