Listen first, speak second from "summary" of Seven Habits of Highly Effective People by Stephen R. Covey
When we engage in communication, we often have the tendency to focus on getting our own point across. We are eager to share our thoughts, ideas, and opinions without taking the time to truly listen to what the other person has to say. However, effective communication requires a different approach. It requires us to first listen with the intent to understand before we speak with the intent to be understood. Listening first allows us to truly connect with the other person. It shows them that we value their perspective and that we are willing to put aside our own agenda in order to understand where they are coming from. By actively listening, we can gain valuable insights, uncover hidden motivations, and build stronger relationships ...
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