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Handle difficult conversations with grace from "summary" of Own the Room by Amy Jen Su,Muriel Maignan Wilkins
Handling difficult conversations with grace is a crucial skill that can make a significant impact on your leadership effectiveness. When facing tough conversations, it's essential to approach them with a sense of calm and composure. Maintaining a cool demeanor can help you navigate through challenging discussions with poise and confidence. One key aspect of handling difficult conversations with grace is to prepare yourself mentally and emotionally before engaging in the discussion. Take some time to reflect on the situation and consider your desired outcome. By setting clear intentions and objectives for the conversation, you can stay focused and on track during the interaction. It's also important to approach difficult conversations with empathy and understanding. Try to put yourself in the other person's shoes and consider their perspective. Showing empathy can help build trust and rapport, even in the midst of a challenging exchange. Another critical component of handling difficul...
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