Conflict can lead to better decisionmaking from "summary" of Overcoming the Five Dysfunctions of a Team by Patrick M. Lencioni
When team members avoid conflict, they are essentially choosing artificial harmony over productive discourse. This aversion to conflict stems from a fear of being seen as confrontational or causing tension within the team. However, this avoidance ultimately hinders the team's ability to make sound decisions. Conflict is a natural part of any team dynamic and should not be viewed as inherently negative. In fact, healthy conflict can lead to better decision-making by allowing team members to explore different viewpoints, challenge assumptions, and consider alternative solutions. When individuals feel comfortable expressing their opinions and engaging in constructive debate, the team is more likely to arrive at innovative and effective solutions. By engaging in conflict, team members are forced to confront their own biases and preconceived notions. This process of challenging one's assumptions can lead to greater understanding and empathy for others' perspectives. In turn, this deeper level of understanding can foster stronger relationships within the team and improve overall collaboration. When conflict is managed effectively, it can also prevent groupthink and encourage critical thinking. By encouraging diverse opinions and dissenting viewpoints, teams are more likely to consider a wider range of options and make more well-rounded decisions. This diversity of thought can lead to more creative solutions and better outcomes for the team as a whole.- Embracing conflict as a natural and necessary part of teamwork can lead to better decision-making and stronger team cohesion. By creating a culture that values open communication, healthy debate, and respectful disagreement, teams can harness the power of conflict to drive innovation and achieve their goals.
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