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Testing and validation validate design decisions from "summary" of Mapping Experiences by James Kalbach

Testing and validation play a crucial role in the process of designing experiences. By putting prototypes in front of users and observing their interactions, designers can gain valuable insights that help to validate their design decisions. Testing allows designers to see how users actually use a product or service, as opposed to how they think they will use it. This real-world feedback is essential for identifying any gaps or issues in the design that may not have been apparent during the initial design phase. Validation through testing also helps designers to understand whether their design solutions are meeting the needs and expectations of users. By observing how users navigate th...
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    Mapping Experiences

    James Kalbach

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