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Developing empathy leads to better relationships in the workplace from "summary" of Inteligencia emocional en la empresa (Imprescindibles) by Daniel Goleman
Empathy is a crucial skill in the workplace that can have a significant impact on relationships between colleagues. When we develop empathy, we are better able to understand and connect with others on a deeper level. This understanding allows us to communicate more effectively and resolve conflicts more constructively. By putting ourselves in someone else's shoes, we can see things from their perspective and respond in a way that shows we truly care about their feelings and needs. This not only fosters trust and mutual respect but also creates a positive and supportive work environment where people feel valued and understood. Empathy is especially important in ...
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