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Active listening promotes understanding and connection from "summary" of Inteligencia emocional en la empresa (Imprescindibles) by Daniel Goleman
Active listening is a powerful tool that can foster better understanding and connection between individuals in the workplace. By actively listening to what others have to say, we demonstrate respect and empathy towards them, which can strengthen our relationships and enhance collaboration. When we engage in active listening, we not only pay attention to the words being spoken but also tune into the speaker's tone of voice, body language, and emotions. This level of attentiveness allows us to pick up on subtle cues and nuances that can provide valuable insights into the speaker's thoughts and feelings. By truly listening to others, we show that we value their perspective and are willing to take the time to understand the...
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