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Emotional intelligence can lead to more emotionally intelligent communication from "summary" of Inteligencia emocional en el trabajo by Daniel Goleman,Cary Cherniss
Understanding and managing emotions is a crucial aspect of effective communication in the workplace. Emotional intelligence plays a significant role in shaping how individuals express themselves and interact with others. When individuals possess high emotional intelligence, they are better equipped to navigate challenging situations and communicate in a more thoughtful and empathetic manner. Emotional intelligence enables individuals to recognize their own emotions and understand how these emotions can impact their communication style. By being aware of their emotions, individuals can regulate their responses and choose appropriate ways to express themselves. This self-awareness is essential for fostering open and honest communication within a team or organization. Moreover, emotional ...
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