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Communicating effectively with those who are difficult from "summary" of How to Hug a Porcupine by June Eding
When faced with the challenge of communicating with difficult individuals, it is important to approach the situation with a sense of understanding and compassion. These individuals may be defensive or resistant, but it is crucial to remain calm and composed in order to effectively convey your message. One key aspect of effective communication is active listening. This means truly hearing what the other person is saying, rather than simply waiting for your turn to speak. By demonstrating that you are willing to listen and understand their perspective, you can begin to establish a sense of trust and rapport. Another important aspect of effective communication is the use of nonverbal cues. Pay attention to your body language, tone of voice, and facial expressions, as t...
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