Transparency in processes builds trust from "summary" of Gestão de Processos: Pensar, Agir e Aprender by
Transparency in processes is a fundamental aspect of building trust within an organization. When processes are transparent, stakeholders have a clear understanding of how decisions are made, why certain actions are taken, and what the expected outcomes are. This transparency helps to eliminate confusion, uncertainty, and skepticism, as stakeholders can see the rationale behind each step of the process.
By being transparent in processes, organizations demonstrate a commitment to honesty and open communication. This openness creates a sense of accountability and integrity, as stakeholders can trust that the organization is acting in a fair and consistent manner. When processes are shrouded in secrecy or ambiguity, trust is eroded, leading to suspicion and skepticism among stakeholders.
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