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Empathy for stakeholders leads to better process design from "summary" of Gestão de Processos: Pensar, Agir e Aprender by
Understanding and considering the needs, expectations, and perspectives of stakeholders is crucial in the process design. By empathizing with stakeholders, the organization can gain valuable insights that can significantly impact the design and implementation of processes. Stakeholders, such as customers, employees, suppliers, and regulators, have unique requirements and preferences that must be taken into account to ensure the success of the process. Empathy allows the organization to put themselves in the shoes of stakeholders, enabling them to better understand their motivations, concerns, and ...
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