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Documenting processes aids in knowledge sharing from "summary" of Gestão de Processos: Pensar, Agir e Aprender by
When we document processes within an organization, we are not only creating a record of how things are done, but we are also facilitating the sharing of knowledge among employees. This is because when processes are documented, they become more accessible to everyone in the organization. Instead of relying on individual employees to remember or verbally communicate how a task should be done, anyone can simply refer to the documented process for guidance. This accessibility is crucial for knowledge sharing because it ensures that valuable information about how things work within the organization is not lost when employees leave or change roles. By having processes documented, new employees can quickly get up to speed on how things are done, and existing employees can easily refresh their memory on a particular task. This allows for a more efficient transfer of knowledge within the organization, ultimately leading to increased productivity and effective...
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