Understanding the needs of clients is crucial for successful communication from "summary" of English Communication for Social and Human Services by Mary Ellen Toffle
To effectively communicate with clients in social and human services, it is essential to understand their needs. This understanding forms the foundation for successful communication and lays the groundwork for building strong relationships with clients. By taking the time to listen and truly comprehend what clients are expressing, social and human services professionals can tailor their communication to meet the specific needs of each individual. When professionals demonstrate an understanding of their clients’ needs, it creates a sense of trust and rapport. Clients feel heard and valued, which in turn fosters a positive relationship between the two parties. This understanding also allows professionals to provide more targeted and effective support, as they can address the specific concerns and issues that clients are fac...
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