Emotions inform usability preferences from "summary" of Emotional Design by Don Norman
When considering the design of a product, it is important to understand that emotions play a crucial role in shaping users' preferences. Emotions are not just random feelings that come and go, but they serve as a valuable source of information that influences how people perceive and interact with the world around them. In the context of usability preferences, emotions provide insights into what users find appealing or off-putting about a product. Users' emotional responses to a product can give designers valuable feedback on its usability. For example, if a user feels frustrated or confused when trying to navigate a website, it indicates that there are usability issues that need to be addressed. On the other hand, if a user feels delighted and engaged while using a mobile app, it suggests that the design is...
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