Active listening is a key component of effective communication from "summary" of Effective Communication Skills by Angelina Zork
Active listening plays a crucial role in the overall process of communication. When we engage in active listening, we are not just hearing the words being spoken, but we are also paying attention to the speaker's tone, body language, and emotions. This allows us to understand the message in its entirety and respond appropriately. By actively listening to the speaker, we show them that we value their thoughts and opinions. This can help in building trust and rapport, which are essential for effective communication. When individuals feel heard and understood, they are more likely to open up and share their thoughts honestl...
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