Conflict resolution is a necessary skill from "summary" of Effective Communication by Keith Coleman
Understanding how to effectively resolve conflicts is crucial in both personal and professional settings. Conflict resolution involves the ability to identify, address, and resolve disagreements or disputes in a constructive and positive manner. When conflicts are left unresolved, they can escalate and negatively impact relationships, productivity, and overall well-being. By developing conflict resolution skills, individuals can navigate challenging situations with confidence and diplomacy. This involves active listening, empathy, and the ability to communicate clearly and effectively. It also requires the capacity to remain calm and composed, even in the face of disagreement or tension. Conflict resolution is not about avoiding confl...
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