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Users should be able to navigate through your website without ambiguity from "summary" of Don't Make Me Think, Revisited by Steve Krug
The idea here is that when people are using a website, they should be able to figure out what it's for and how to use it without expending much effort. They shouldn't have to wonder whether different words, situations, or actions mean the same thing. They shouldn't have to try to figure out whether different words, situations, or actions mean the same thing. They shouldn't have to try to figure out whether different words, situations, or actions mean the same thing. They shouldn't have to try to figure out whether different words, situations, or actions mean the same thing. And they shouldn't have to think about whether different words, situations, or actions mean the same thing. The bottom line is that users should be able to navigate through a website without feeling like they're being forced to think too much. This means that everything should be as simple and clear as possible. It should be obvious what things do, what the...
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