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Use silence effectively to allow for reflection from "summary" of Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen
Silence can be a powerful tool in difficult conversations. When emotions run high and tensions escalate, taking a moment to pause and allow for silence can create space for reflection. It gives both parties the opportunity to collect their thoughts, process their emotions, and consider their words carefully before responding. Silence can also be a way to signal to the other person that you are actively listening and taking their perspective into account. By listening attentively in silence, you show respect and empathy for their point of view. This can help to build trust and rapport in the conversation, leading to a more productive and constructive dialogue. However, it is...
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