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Use silence effectively to allow for reflection from "summary" of Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen
Silence can be a powerful tool in difficult conversations. When emotions run high and tensions escalate, taking a moment to pause and allow for silence can create space for reflection. It gives both parties the opportunity to collect their thoughts, process their emotions, and consider their words carefully before responding. Silence can also be a way to signal to the other person that you are actively listening and taking their perspective into account. By listening attentively in silence, you show respect and empathy for their point of view. This can help to build trust and rapport in the conversation, leading to a more productive and constructive dialogue. However, it is important to use silence effectively. It should not be used as a way to avoid or evade the conversation, but rather as a strategic pause to allow for reflection. It is about finding the right balance between speaking and listening, talking and thinking, in order to have a meaningful exchange with the other person. In difficult conversations, there is often a rush to fill the silence with words, to defend oneself or to push one's own agenda. But by embracing silence and allowing for reflection, you create a space for understanding and connection. It is in these moments of quiet contemplation that true insights can emerge, leading to a deeper and more authentic conversation.
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