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Seek mutual understanding and respect from "summary" of Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen
To have a successful difficult conversation, it is crucial to seek mutual understanding and respect. This means making an effort to truly understand the other person's perspective and feelings, even if you do not necessarily agree with them. It involves listening actively and empathetically, without interrupting or judging. By doing so, you show respect for the other person and their point of view, creating a foundation for a productive dialogue. Mutual understanding and respect also require controlling your emotions and reactions during the conversation. It is natural to feel defensive or upset when discussing sensitive topics, but allowing these emotions to take over can derail the conversation and prevent you from truly hearing the other person. By staying calm and composed, you demonstrate respect for the other person and their right to express themselves, even if it challenges your beliefs or values. Furthermore, seeking mutual understanding and respect involves acknowledging the c...
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