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Manage your emotions during the conversation from "summary" of Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen
During difficult conversations, it is essential to manage your emotions effectively. Emotions have a significant impact on the way we communicate and can influence the outcome of the conversation. When emotions run high, it can be challenging to stay calm and focused on the issue at hand. Emotions such as anger, frustration, or defensiveness can cloud our judgment and prevent us from listening to the other person's perspective. Managing your emotions during a conversation involves being aware of your emotional triggers and learning how to regulate your responses. It's important to take a step back and assess your emotions before reacting impulsively. By pausing and reflecting on your feelings, you can gain a better understanding of why you are feeling a certain way and how it may be affecting your communication. One strategy for managing emotions during a conversation is to practice a...
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