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Approach difficult conversations with curiosity and a willingness to learn from "summary" of Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen
When faced with a difficult conversation, it is essential to approach it with a mindset of curiosity and a genuine willingness to learn. This means being open to hearing the other person's perspective without immediately jumping to conclusions or making assumptions. By adopting a curious attitude, we can explore the underlying reasons behind the conflict and gain a deeper understanding of the situation. Curiosity allows us to ask thoughtful questions and seek clarification, rather than reacting defensively or shutting down. It encourages us to listen actively and empathetically, putti...
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