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Design for error recovery to guide users back on track from "summary" of Designing Voice User Interfaces by Cathy Pearl
When designing a voice user interface, it's crucial to consider the possibility of errors occurring during user interactions. Users may make mistakes, misunderstand prompts, or encounter technical issues that lead them off track. To address this, designers should implement strategies for error recovery to guide users back on the right path. One way to design for error recovery is to anticipate common mistakes users might make and provide clear, concise feedback to help them correct their errors. For example, if a user provides an invalid response to a prompt, the system can gently prompt them to try again or offer suggestions for valid inputs. By guiding users in real-time, designers can prevent frustration and confusion, ultimately improving the overall user experience. In addition to providing immediate feedba...
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