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Mental models shape how people interact with products from "summary" of Design for How People Think by John Whalen Ph.D.
Mental models are the frameworks that people use to make sense of the world around them. These mental models shape how people interact with products by influencing their expectations and behaviors. When designing products, it is essential to understand these mental models to create a user experience that aligns with users' existing understandings. Users bring their mental models to every interaction with a product. These mental models are based on users' past experiences, knowledge, and beliefs. They help users predict how a product will work, what actions are possible, and what outcomes to expect. If a product deviates too much from users' mental models, it can lead to confusio...
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