Maintain a focus on sustainability and social responsibility from "summary" of Delivering Happiness by Tony Hsieh
At Zappos, we believe that businesses have a responsibility to not only be profitable but also to contribute positively to society and the environment. This means that we are committed to sustainability and social responsibility in everything we do. Sustainability, for us, means conducting our business in a way that minimizes our impact on the environment. This includes reducing waste, conserving resources, and supporting eco-friendly practices. We are always looking for ways to be more environmentally friendly, whether it's through our packaging materials or our energy consumption. Social responsibility, on the other hand, is about how we interact with our employees, customers, and the community at large. We believe that businesses have a duty to treat their employees well, to provide excellent customer service, and to give back to the community. This is why we offer competitive wages and benefits to our employees, provide exceptional customer service, and support various charitable organizations. By focusing on sustainability and social responsibility, we are not only doing the right thing, but we are also building a stronger, more resilient business. Customers are increasingly demanding that companies act ethically and responsibly, and by meeting those demands, we are able to attract and retain more customers. In the long run, this commitment to sustainability and social responsibility will help us build a more sustainable business model that benefits not only us but also the environment and society as a whole. We believe that by staying true to our values and principles, we can create a more just and sustainable world for future generations.
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