AI powers chatbots for customer support from "summary" of Data Driven: Harnessing Data and AI to Reinvent Customer Engagement by Tom Chavez,Vivek Vaidya,Chris O’Hara
Chatbots have been a game-changer in the realm of customer support. These AI-powered virtual assistants are designed to interact with customers in a natural, conversational manner. By leveraging the power of artificial intelligence, chatbots are able to understand and respond to customer queries in real-time, providing instant solutions to their problems. This level of responsiveness has revolutionized the customer support experience, making it more efficient and convenient for both businesses and their customers. One of the key advantages of using AI to power chatbots is their ability to handle a large volume of customer inquiries simultaneously. Unlike human agents, chatbots can interact with multiple customers at once, ensuring that everyone receives prompt assistance without having to wait in long queues. This not only improves efficiency but also enhances the overall customer satisfaction by providing quick and personalized responses to each individu...
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