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Use silence strategically to allow for reflection and understanding from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaged in a crucial conversation, the ability to use silence strategically can be a powerful tool. By allowing for moments of silence in the conversation, you create space for reflection and understanding to take place. Instead of filling the silence with more words or jumping to conclusions, you give yourself and the other person the opportunity to process the information that has been shared. Silence can be uncomfortable for many people, leading them to rush through conversations or avoid the important issues at hand. However, embracing silence as a strategic tool can help you navigate crucial conversations more effectively. It allows for a pause in the dialogue, giving both parties a chance to collect their thoughts and consider their responses carefully. When you use silence strategically, you demonstrate respect for the other person's perspective and allow them the time they need to fully ...
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