Practice patience and flexibility during crucial conversations from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial conversations, patience and flexibility are essential qualities to embody. Patience allows us to stay calm and composed, even when faced with challenging situations or opposing viewpoints. It gives us the ability to listen attentively to what the other person is saying, without interrupting or becoming defensive. By practicing patience, we create a space for understanding and empathy to flourish, leading to more productive and harmonious conversations.
Flexibility, on the other hand, enables us to adapt to unexpected twists and turns in the conversation. It allows us to consider different perspectives and explore various solutions to the issue at hand. Being flexible means being open-minded and willing to compromise, in order to reach a mutually beneficial outcome. It also involves being willing to change our initial assumptions or opinions based on new information or insights that may arise during the conversation.
Combining patience an...
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